Airlines and Regulations
How do we determine if your luggage is repairable?
We repair all type of luggage (standard, business, covers for sport or music instruments, pet cages, tool boxes) and baby-strollers.
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Airline Claim
When your luggage gets damaged during the flight and you receive a damage report with a
reference number, you need to contact Dolfi1920.
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How do we determine the Actual Cash Value (ACV) value of your luggage?
Actual cash value, or ACV, is the way airlines typically use to valuate damaged luggage claims (and to reimburse you after they approve a claim). Meaning, when your luggage is damaged, airlines will calculate the luggage’s actual cash value when determining how much they’ll pay you for it.
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Damage Report
It is the document issued by the airline. It proves that we, Dolfi1920, can handel your case and your damaged luggage.
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File Reference Number
Generally, you will find the File Reference Number on the damage report, that you receive at the airport, if you file a claim for your damaged luggage.
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IATA and Montreal Convention
The IATA and the Montreal Convention are the foundation of our work and the most important principles to which we refer when solving luggage claims for our customers.
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Residual Value
The residual value defines the value of an object at the time of damage. Two relevant factores are taken into account: 1) the procurement value and 2) the age.
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