Dolfi - How do we do things

Private repairs

If you have an damaged luggage, that has not been damaged during a flight and for which reason there is no warranty, we can still repair your baggae for a fee.
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Alternate baby stroller: When, to whom, how

As part of our service, we offer alternative strollers free of charge for the time we place an order or exchange for you with a processing time of more than 2 weeks. If we picked up your baby stroller, and you don’t have it longer than 5 business days, you’re entitled to receive an alternate one.
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How to Take Pictures of Your Baggage

When you contact us with a luggage claim, we often ask for photos of your luggage and documents in order to make a virtual assessment of your claim.
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Pick up

If your luggage has been damaged, we must arrange for it to be delivered to one of our repair locations.
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Necessary Documents to Register a Case with Dolfi1920

In order to handle a case of baggage damaged during the flight, we need to receive a set of documents that will authorize us to resolve your situation on behalf of the airline.
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Replacement

If your luggage is damaged during the flight and we can no longer repair it, we will offer you a new baggage item, provided that the residual value is still sufficient.
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Types of luggage that we handle

We know how important it is to you. It's an accessory you have to rely on when you travel. That's why we serve a wide range of baggage types to help as many travellers as possible.
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