This section has been designed to help you with your damage claim. We will arrange the pick-up of the damaged baggage, repair it if we can or replace it with an equivalent type of model.

Once you have found the baggage you want, placing your order is fast, easy, and secure.

You can easily view the status of your order through the Track & Trace section. Enter your reference number ID in the text field and then click submit to view the status.

In order to save you time, we have created this online tool to support you with the assessment of your damaged baggage.